Donation receipts can carry two extra pieces of information: a fixed line that appears on every receipt, such as your tax or registration number, and up to three questions you ask donors while they give. Both are set under Receipt Branding in your dashboard.
Add a fixed line to every receipt
- Log in to your dashboard.
- In the left-side menu, open Custom Branding and choose Receipt Branding.
- Under Fixed Receipt Details, type the text you want on every receipt, for example your tax number or Chamber of Commerce number.
- Click Save.
The text appears on the receipt under the heading Fixed Receipt Details, below the payment and donor details.
Note: Fixed Receipt Details holds a maximum of 120 characters, so keep it to the number and a short label, for example “Chamber of Commerce #12345678”.
Ask donors for extra information
- Log in to your dashboard.
- In the left-side menu, open Custom Branding and choose Receipt Branding.
- Under Custom Donation Receipt Questions, type your question in Question for Donor.
- Turn on Make the field mandatory if the donor has to answer it.
- Click Add more for a second or third question.
- Click Save.
Donors answer the questions while they donate, and their answers are shown on the receipt.
Note: a question can be 120 characters long and a donor’s answer 300 characters. You can ask up to three questions. Click Delete question to remove one.
Check how it looks
Click Show Preview to see a sample receipt with your own details on it, and Hide Preview to go back. The preview shows the payment details, the donor details and your fixed text, exactly as the donor receives them.
Why organizations use this
A fixed line is the usual place for the registration number your donors need in order to claim a tax deduction, such as a RUNTS number in Italy, an ANBI or RSIN number in the Netherlands, or a charity number in the United Kingdom. What a donor can claim differs per country: see What are the tax benefits of charitable donations in different countries?
Tip: Custom Branding becomes available once there is at least one fundraiser in your account.